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CaseHaven
Last Updated: February 26, 2026

This Custom Order Policy applies to all personalized and made-to-order products purchased from CaseHaven.

By placing a custom order, you agree to the terms below.

1. What Is Considered a Custom Order

A custom order includes, but is not limited to:

• Phone cases with names
• Custom photo cases
• Personalized text
• Custom colors or layout adjustments
• Any design modified according to customer request
• Phone skins

All custom orders are made specifically for the individual customer.

2. Final Sale Policy

All custom and personalized products are final sale.

Custom items are:

• Non-refundable
• Non-returnable
• Non-exchangeable

This is because custom products are created based on the customer’s specific instructions and cannot be resold.

3. Customer Responsibility

Customers are fully responsible for:

• Correct spelling of names or text
• Uploading clear, high-resolution images
• Selecting the correct phone model
• Reviewing all customization details before checkout

CaseHaven is not responsible for:

• Spelling errors submitted by the customer
• Low-quality or blurry uploaded images
• Incorrect phone model selection
• Cropping or positioning expectations not clearly specified

Please double-check all details before placing your order.

4. Image Uploads & Content Rights

By uploading an image or design, you confirm that:

• You have the legal right to use the image
• The image does not violate copyright, trademark, or intellectual property laws
• The content does not contain illegal, offensive, or prohibited material

CaseHaven reserves the right to refuse or cancel custom orders that contain:

• Copyrighted characters or logos (without proof of authorization)
• Offensive or inappropriate content
• Illegal material

Refunds for refused orders due to prohibited content may be issued at our discretion.

5. Design Variations

Customers acknowledge that:

• Colors may vary slightly due to screen differences and printing processes
• Image placement may vary slightly depending on phone model size
• Minor layout adjustments may be required for proper fit

These variations do not qualify as defects.

6. Production Time

Custom orders may require additional processing time compared to standard products.

Production begins shortly after order confirmation.

Order changes must be requested within 24 hours of purchase. After production begins, changes cannot be guaranteed.

7. Damaged or Incorrect Custom Orders

If a custom item arrives damaged or incorrect due to our error:

• Contact us within 48 hours of delivery
• Provide clear photo evidence
• Include your order number

If approved, we will offer a replacement.

Refunds for custom items will only be issued if a replacement is not possible.

8. Refusal of Service

CaseHaven reserves the right to:

• Decline custom design requests
• Cancel orders that violate this policy
• Refuse repeated abusive or fraudulent behavior

Efficient Shipping Solutions to Get Your Products Delivered Fast.

CaseHaven
Last Updated: February 22, 2026

This Shipping Policy outlines how orders are processed and delivered.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Custom and personalized orders may require additional processing time depending on the complexity of the design.

Processing time is separate from shipping time.

2. Shipping Carrier

All orders are shipped from Sweden via PostNord.

PostNord may transfer international shipments to the postal service or logistics partner in the destination country. Once the package arrives in your country, delivery will be handled by your local postal service.

Examples:

• Sweden – PostNord
• Other countries – Local national postal office or assigned partner carrier

3. Tracking Information

A tracking number will be provided for orders where tracking is available.

Once your order has been shipped and handed over to PostNord:

• Responsibility for the shipment transfers to the carrier.
• CaseHaven no longer has control over delivery speed, handling, or customs processing.

Customers may use the tracking number to monitor their shipment directly through the carrier’s tracking system.

If tracking shows “Delivered,” the package is considered successfully delivered.

4. Estimated Delivery Times

Estimated delivery times are as follows:

• Sweden: 2–5 business days
• Europe: 3–10 business days
• International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• High shipping volumes
• Weather conditions
• Customs inspections
• Local postal delays

CaseHaven is not responsible for shipping delays once the package has been handed over to the carrier.

5. Customs, Duties & Taxes

For international orders outside Sweden:

Customers are responsible for any:

• Import duties
• Customs fees
• VAT or local taxes

These charges are determined by the destination country and are not included in the product price unless otherwise stated.

CaseHaven is not responsible for delays caused by customs processing.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is shipped to an incorrect address provided by the customer:

• CaseHaven is not responsible for lost packages.
• Reshipping fees may apply if the package is returned.

Please contact us within 24 hours of placing your order if you need to correct your address.

7. Lost, Stolen, or Delayed Packages

Once the order has been shipped and transferred to PostNord, responsibility lies with the carrier.

CaseHaven is not responsible for:

• Lost packages
• Stolen packages
• Packages marked as “Delivered”
• Delivery delays
• Broken or damaged item

If your package appears lost, please contact the carrier directly using your tracking number.

We will assist where possible, but final resolution depends on the carrier’s investigation.

8. Damaged Packages in Transit

If your package arrives visibly damaged, customers must:

• Take clear photos of the outer packaging before opening the parcel.
• Take photos of the damaged item(s).
• Contact CaseHaven within 48 hours of delivery with photo evidence and your order number.

Once an order has been shipped and handed over to the carrier, CaseHaven is not responsible for damage or breakage caused by improper handling, mishandling, or lack of care during transit.

Customers may be required to file a claim directly with the shipping carrier using the provided tracking number.

CaseHaven will review each case individually and assist where reasonably possible, but final resolution for transit-related damage may depend on the carrier’s investigation and policies.

9. Shipping Policy Updates

CaseHaven reserves the right to update this Shipping Policy at any time. The most recent version will always be posted on our website.

CaseHaven
Last Updated: February 22, 2026

This Refund & Return Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

By placing an order, you agree to the terms below.

1. Return Eligibility (Non-Custom Products Only)

Non-custom, non-personalized items may be returned within 14 days of delivery.

To be eligible for a return:

• The item must be unused
• The item must be in brand-new condition
• The item must be in its original packaging
• All included materials must be returned

Items that show signs of use, wear, installation, or damage may not qualify for a full refund.

2. Custom & Personalized Products (Final Sale)

Custom or personalized products are non-refundable and non-returnable.

This includes, but is not limited to:

• Phone cases with names
• Custom photo cases
• Personalized text
• Custom design requests
  
• Any item made specifically based on customer instructions
• Phone skins

Because these items are made specifically for the customer, they cannot be resold.

Refunds or replacements for custom items will only be considered if:

• The wrong item was sent, or
• The product arrived defective due to our error

Customer-submitted errors (e.g., spelling mistakes, incorrect photo uploads, wrong phone model selected) do not qualify for refunds.

3. Return Process

To request a return:

• Contact us within 14 days of delivery.
• Provide your order number and reason for return.
• Wait for return instructions before sending the item back.

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

4. Inspection & Refund Approval

All returned items will be inspected upon arrival.

Refunds are issued only after inspection confirms that:

• The item is unused
• The item is in original condition
• No parts are missing
• Packaging is intact

If the returned product shows:

• Signs of use
• Scratches or marks
• Damage
• Missing packaging
• Reduced resale value

CaseHaven reserves the right to:

• Reject the refund, or
• Apply a partial refund based on the diminished value of the product

Deductions will be determined reasonably based on the condition of the returned item.

5. Refund Method & Timing

Approved refunds will be issued to the original payment method.

Please allow:

• 5–10 business days for processing after inspection
• Additional time depending on your bank or payment provider

Original shipping fees are non-refundable.

6. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

• You must return the original item (if eligible)
• Place a new order separately

Custom items cannot be exchanged.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 24 hours of delivery
• Provide clear photographic evidence
• Include your order number

If approved, we will offer a replacement or refund.

Damage caused after delivery or during use does not qualify for a refund.

8. Non-Returnable Situations

Refunds or returns will not be accepted in the following cases:

• Custom or personalized products
• Items damaged by misuse
• Normal wear and tear
• Incorrect address provided by the customer
• Failure to collect the package from the postal office
• Refusal to pay customs or import fees

If a package is returned to us due to unclaimed delivery or unpaid customs fees, reshipping costs will be the responsibility of the customer.

9. Chargebacks & Payment Disputes

If a customer files a chargeback without first contacting CaseHaven to resolve the issue, we reserve the right to:

• Provide proof of delivery
• Provide proof of order confirmation
• Dispute the chargeback through the payment provider

We encourage customers to contact us first so we can resolve concerns professionally.

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CaseHaven
Last Updated: February 22, 2026

By placing an order with CaseHaven, you agree to the following Terms & Conditions.

1. Orders

All orders are subject to acceptance and availability.

An order is confirmed once payment has been successfully processed. CaseHaven reserves the right to cancel or refuse any order due to:

• Incorrect pricing
• Stock unavailability
• Suspected fraudulent activity
• Incorrect or incomplete customization details

Once an order has been shipped, refunds will not be issued unless the product is returned to CaseHaven in its original, unused, and brand-new condition.

Returned items must be received and inspected before any refund is processed.

If the returned product shows signs of use, damage, missing packaging, or reduced quality, CaseHaven reserves the right to make deductions from the refund amount based on the diminished value of the item.

Further details regarding returns, inspections, deductions, and refund timelines are outlined in our Refund Policy page.

2. Pricing & Payments

• Prices are listed in USD unless otherwise stated.
• Currency conversion fees may apply depending on your payment provider.
• Customers are responsible for any customs duties, import taxes, or local charges required in their country.

Payment must be completed before an order is processed.

3. Custom & Personalized Products

Custom or personalized products include, but are not limited to:

• Phone cases with names
• Custom photo cases
• Personalized text
• Custom design or color requests

All custom and personalized products are final sale.

No refunds, returns, or exchanges are accepted for custom-made items.

Customers are responsible for:

• Providing correct spelling
• Uploading clear, high-quality images
• Selecting the correct phone model
• Reviewing all customization details before checkout

CaseHaven is not responsible for errors submitted by the customer.

4. Shipping & Delivery

Orders are shipped from Sweden.

Once an order has been shipped and handed over to the shipping carrier, responsibility for the package transfers to the carrier.

CaseHaven does not have control over the package after shipment.

A tracking number will be provided, allowing customers to monitor the shipment directly through the carrier’s tracking system.

CaseHaven is not responsible for:

• Shipping delays caused by the carrier
• Customs processing delays
• Import duties or taxes
• Lost or stolen packages marked as “Delivered” by the carrier
• Incorrect addresses provided by the customer

Customers are responsible for ensuring that the shipping address entered at checkout is correct.

For full details regarding processing times, delivery estimates, tracking, and international shipping, please refer to our Shipping Policy page.

5. Returns & Refunds (Non-Custom Products Only)

Non-custom items may be returned within 14 days of delivery.

Return conditions:

• Item must be unused
• Item must be in original condition
• Customer is responsible for return shipping costs

Original shipping fees are non-refundable.

Refunds are processed after the returned item has been received and inspected.

Custom and personalized items are not eligible for return or refund.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 24 hours of delivery with:

• Order number
• Clear photographic evidence

If approved, we will offer a replacement or refund at our discretion.

7. Product Disclaimer

Phone cases are designed to provide protection but do not guarantee full protection against all drops or damage.

CaseHaven is not liable for:

• Damage to devices
• Misuse or improper installation
• Normal wear and tear

8. Intellectual Property

All designs, product names, images, and branding are the property of CaseHaven.

Unauthorized reproduction, resale, or copying of any content is strictly prohibited.

9. Limitation of Liability

CaseHaven’s total liability is limited to the purchase price of the product purchased.

We are not liable for indirect, incidental, or consequential damages.

10. Order Modifications

Customers have 24 hours from the time of purchase to request any changes to their order, including but not limited to:

• Shipping address corrections
• Phone model selection changes
• Design adjustments
• Customization edits

Requests must be submitted in writing via email or through our Facebook Page within this 24-hour window.

After 24 hours, order modifications may no longer be accommodated, especially if production, customization, or processing has already begun.

CaseHaven reserves the right to decline change requests submitted after this period.