Shipping Policy

CaseHaven
Last Updated: February 22, 2026

This Shipping Policy outlines how orders are processed and delivered.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Custom and personalized orders may require additional processing time depending on the complexity of the design.

Processing time is separate from shipping time.

2. Shipping Carrier

All orders are shipped from Sweden via PostNord.

PostNord may transfer international shipments to the postal service or logistics partner in the destination country. Once the package arrives in your country, delivery will be handled by your local postal service.

Examples:

  • Sweden – PostNord
  • Other countries – Local national postal office or assigned partner carrier

3. Tracking Information

A tracking number will be provided for orders where tracking is available.

Once your order has been shipped and handed over to PostNord:

  • Responsibility for the shipment transfers to the carrier.
  • CaseHaven no longer has control over delivery speed, handling, or customs processing.

Customers may use the tracking number to monitor their shipment directly through the carrier’s tracking system.

If tracking shows “Delivered,” the package is considered successfully delivered.

4. Estimated Delivery Times

Estimated delivery times are as follows:

  • Sweden: 2–5 business days
  • Europe: 3–10 business days
  • International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • High shipping volumes
  • Weather conditions
  • Customs inspections
  • Local postal delays

CaseHaven is not responsible for shipping delays once the package has been handed over to the carrier.

5. Customs, Duties & Taxes

For international orders outside Sweden:

Customers are responsible for any:

  • Import duties
  • Customs fees
  • VAT or local taxes

These charges are determined by the destination country and are not included in the product price unless otherwise stated.

CaseHaven is not responsible for delays caused by customs processing.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is shipped to an incorrect address provided by the customer:

  • CaseHaven is not responsible for lost packages.
  • Reshipping fees may apply if the package is returned.

Please contact us within 24 hours of placing your order if you need to correct your address.

7. Lost, Stolen, or Delayed Packages

Once the order has been shipped and transferred to PostNord, responsibility lies with the carrier.

CaseHaven is not responsible for:

  • Lost packages
  • Stolen packages
  • Packages marked as “Delivered”
  • Delivery delays
  • Broken or damaged item

If your package appears lost, please contact the carrier directly using your tracking number.

We will assist where possible, but final resolution depends on the carrier’s investigation.

8. Damaged Packages in Transit

If your package arrives visibly damaged, customers must:

  • Take clear photos of the outer packaging before opening the parcel.
  • Take photos of the damaged item(s).
  • Contact CaseHaven within 48 hours of delivery with photo evidence and your order number.

Once an order has been shipped and handed over to the carrier, CaseHaven is not responsible for damage or breakage caused by improper handling, mishandling, or lack of care during transit.

Customers may be required to file a claim directly with the shipping carrier using the provided tracking number.

CaseHaven will review each case individually and assist where reasonably possible, but final resolution for transit-related damage may depend on the carrier’s investigation and policies.

9. Shipping Policy Updates

CaseHaven reserves the right to update this Shipping Policy at any time. The most recent version will always be posted on our website.

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