Custom Order Policy

CaseHaven
Last Updated: February 26, 2026

This Custom Order Policy applies to all personalized and made-to-order products purchased from CaseHaven.

By placing a custom order, you agree to the terms below.

1. What Is Considered a Custom Order

A custom order includes, but is not limited to:

  • Phone cases with names
  • Custom photo cases
  • Personalized text
  • Custom colors or layout adjustments
  • Any design modified according to customer request
  • Phone skins

All custom orders are made specifically for the individual customer.

2. Final Sale Policy

All custom and personalized products are final sale.

Custom items are:

  • Non-refundable
  • Non-returnable
  • Non-exchangeable

This is because custom products are created based on the customer’s specific instructions and cannot be resold.

3. Customer Responsibility

Customers are fully responsible for:

  • Correct spelling of names or text
  • Uploading clear, high-resolution images
  • Selecting the correct phone model
  • Reviewing all customization details before checkout

CaseHaven is not responsible for:

  • Spelling errors submitted by the customer
  • Low-quality or blurry uploaded images
  • Incorrect phone model selection
  • Cropping or positioning expectations not clearly specified

Please double-check all details before placing your order.

4. Image Uploads & Content Rights

By uploading an image or design, you confirm that:

  • You have the legal right to use the image
  • The image does not violate copyright, trademark, or intellectual property laws
  • The content does not contain illegal, offensive, or prohibited material

CaseHaven reserves the right to refuse or cancel custom orders that contain:

  • Copyrighted characters or logos (without proof of authorization)
  • Offensive or inappropriate content
  • Illegal material

Refunds for refused orders due to prohibited content may be issued at our discretion.

5. Design Variations

Customers acknowledge that:

  • Colors may vary slightly due to screen differences and printing processes
  • Image placement may vary slightly depending on phone model size
  • Minor layout adjustments may be required for proper fit

These variations do not qualify as defects.

6. Production Time

Custom orders may require additional processing time compared to standard products.

Production begins shortly after order confirmation.

Order changes must be requested within 24 hours of purchase. After production begins, changes cannot be guaranteed.

7. Damaged or Incorrect Custom Orders

If a custom item arrives damaged or incorrect due to our error:

  • Contact us within 48 hours of delivery
  • Provide clear photo evidence
  • Include your order number

If approved, we will offer a replacement.

Refunds for custom items will only be issued if a replacement is not possible.

8. Refusal of Service

CaseHaven reserves the right to:

  • Decline custom design requests
  • Cancel orders that violate this policy
  • Refuse repeated abusive or fraudulent behavior

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