Terms and Conditions

CaseHaven
Last Updated: February 22, 2026

By placing an order with CaseHaven, you agree to the following Terms & Conditions.

1. Orders

All orders are subject to acceptance and availability.

An order is confirmed once payment has been successfully processed. CaseHaven reserves the right to cancel or refuse any order due to:

  • Incorrect pricing
  • Stock unavailability
  • Suspected fraudulent activity
  • Incorrect or incomplete customization details

Once an order has been shipped, refunds will not be issued unless the product is returned to CaseHaven in its original, unused, and brand-new condition.

Returned items must be received and inspected before any refund is processed.

If the returned product shows signs of use, damage, missing packaging, or reduced quality, CaseHaven reserves the right to make deductions from the refund amount based on the diminished value of the item.

Further details regarding returns, inspections, deductions, and refund timelines are outlined in our Refund Policy page.

2. Pricing & Payments

  • Prices are listed in USD unless otherwise stated.
  • Currency conversion fees may apply depending on your payment provider.
  • Customers are responsible for any customs duties, import taxes, or local charges required in their country.

Payment must be completed before an order is processed.

3. Custom & Personalized Products

Custom or personalized products include, but are not limited to:

  • Phone cases with names
  • Custom photo cases
  • Personalized text
  • Custom design or color requests

All custom and personalized products are final sale.

No refunds, returns, or exchanges are accepted for custom-made items.

Customers are responsible for:

  • Providing correct spelling
  • Uploading clear, high-quality images
  • Selecting the correct phone model
  • Reviewing all customization details before checkout

CaseHaven is not responsible for errors submitted by the customer.

4. Shipping & Delivery

Orders are shipped from Sweden.

Once an order has been shipped and handed over to the shipping carrier, responsibility for the package transfers to the carrier.

CaseHaven does not have control over the package after shipment.

A tracking number will be provided, allowing customers to monitor the shipment directly through the carrier’s tracking system.

CaseHaven is not responsible for:

  • Shipping delays caused by the carrier
  • Customs processing delays
  • Import duties or taxes
  • Lost or stolen packages marked as “Delivered” by the carrier
  • Incorrect addresses provided by the customer

Customers are responsible for ensuring that the shipping address entered at checkout is correct.

For full details regarding processing times, delivery estimates, tracking, and international shipping, please refer to our Shipping Policy page.

5. Returns & Refunds (Non-Custom Products Only)

Non-custom items may be returned within 14 days of delivery.

Return conditions:

  • Item must be unused
  • Item must be in original condition
  • Customer is responsible for return shipping costs

Original shipping fees are non-refundable.

Refunds are processed after the returned item has been received and inspected.

Custom and personalized items are not eligible for return or refund.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 24 hours of delivery with:

  • Order number
  • Clear photographic evidence

If approved, we will offer a replacement or refund at our discretion.

7. Product Disclaimer

Phone cases are designed to provide protection but do not guarantee full protection against all drops or damage.

CaseHaven is not liable for:

  • Damage to devices
  • Misuse or improper installation
  • Normal wear and tear

8. Intellectual Property

All designs, product names, images, and branding are the property of CaseHaven.

Unauthorized reproduction, resale, or copying of any content is strictly prohibited.

9. Limitation of Liability

CaseHaven’s total liability is limited to the purchase price of the product purchased.

We are not liable for indirect, incidental, or consequential damages.

10. Order Modifications

Customers have 24 hours from the time of purchase to request any changes to their order, including but not limited to:

  • Shipping address corrections
  • Phone model selection changes
  • Design adjustments
  • Customization edits

Requests must be submitted in writing via email or through our Facebook Page within this 24-hour window.

After 24 hours, order modifications may no longer be accommodated, especially if production, customization, or processing has already begun.

CaseHaven reserves the right to decline change requests submitted after this period.

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