Refund Policy
**Refund Policy for Case Haven**
**1. Satisfaction Guarantee:**
Your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
**2. Eligibility for Refunds:**
To be eligible for a refund, items must be:
- Unused and in their original packaging
- Returned within 30 days of the purchase date
**3. Non-Refundable Items:**
The following items are non-refundable:
- Sale items
- Gift cards
- Personalized or custom cases
**4. Initiating a Return:**
To initiate a return, please contact our customer service team at [contact information]. Include your order number and the reason for your return. We’ll provide you with a return shipping label and instructions.
**5. Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. In such cases, we will cover the return shipping expenses.
**6. Refund Process:**
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
**7. Exchanges:**
If you would like to exchange an item, please contact us to initiate the process. Exchanges are subject to availability.
**8. Contact Us:**
For any questions regarding our refund policy, please reach out to our customer service team at CaseHaven@gmail.com.
Thank you for shopping with Case Haven! We appreciate your business and are committed to ensuring your satisfaction.
**1. Satisfaction Guarantee:**
Your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
**2. Eligibility for Refunds:**
To be eligible for a refund, items must be:
- Unused and in their original packaging
- Returned within 30 days of the purchase date
**3. Non-Refundable Items:**
The following items are non-refundable:
- Sale items
- Gift cards
- Personalized or custom cases
**4. Initiating a Return:**
To initiate a return, please contact our customer service team at [contact information]. Include your order number and the reason for your return. We’ll provide you with a return shipping label and instructions.
**5. Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. In such cases, we will cover the return shipping expenses.
**6. Refund Process:**
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
**7. Exchanges:**
If you would like to exchange an item, please contact us to initiate the process. Exchanges are subject to availability.
**8. Contact Us:**
For any questions regarding our refund policy, please reach out to our customer service team at CaseHaven@gmail.com.
Thank you for shopping with Case Haven! We appreciate your business and are committed to ensuring your satisfaction.